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SHIPPING

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All shipping rates are in accordance with the latest COVID rates. We provide both an insured and uninsured service. For any shipping services outside of those provided, please contact us for a custom quote, this includes South America & Asia.

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If you wish to save some pennies on shipping, please select RESERVE or COLLECT. You can ship with additional items at a later date. This can also be used for local collection in London. We will RESERVE your items until you are ready to ship.

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PRIVACY POLICY

Earful of Wax is committed to respecting your privacy in compliance with applicable laws and regulations to ensure that the personal information you share with us is kept securely and processed fairly and lawfully. For complete transparency, this Privacy Policy is available on our homepage and at every point where personal information may be requested.

WHAT DO WE COLLECT?

Name
Address
Email
Telephone Number

WHEN?

You purchase items from the store, subscribe to our mailer or contact us direct.

WHY?
 

• To provide and operate the services provided by www.earfulofwax.com

• To provide you guys with ongoing customer assistance and tech support.

• To be able to contact our visitors and customer with general or personalised service-related notices and promotional messages.

• To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our services.

• To comply with laws and regulations.

WHAT DO WE DO WITH IT?

We may contact you with information about your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. We will only ever contact you via email.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

If you don’t want us to process your data anymore, please contact us at info@earfulofwax.com

RETURNS

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In the unlikely event that you are unsatisfied with your order please get in contact.

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UPDATES

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

CONTACT US

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@earfulofwax.com.